{"id":883,"date":"2019-08-11T07:19:08","date_gmt":"2019-08-10T23:19:08","guid":{"rendered":"https:\/\/riverforkfarms.com\/fresh\/?page_id=883"},"modified":"2019-09-11T20:16:08","modified_gmt":"2019-09-11T12:16:08","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/riverforkfarms.com\/fresh\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22.3&#8243; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;2%&#8221; animation_starting_opacity=&#8221;100%&#8221; fb_built=&#8221;1&#8243; _i=&#8221;0&#8243; _address=&#8221;0&#8243;][et_pb_fullwidth_header title=&#8221;Customer Service&#8221; content_max_width=&#8221;800px&#8221; _builder_version=&#8221;3.27.1&#8243; title_font=&#8221;IM Fell English SC|700|||||||&#8221; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;60px&#8221; 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button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;on&#8221; button_one_letter_spacing__hover=&#8221;1px&#8221; button_two_letter_spacing__hover_enabled=&#8221;on&#8221; button_two_letter_spacing__hover=&#8221;1px&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; _i=&#8221;0&#8243; _address=&#8221;0.0&#8243;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Our Catalog Section&#8221; _builder_version=&#8221;3.26.6&#8243; background_color=&#8221;#ddffbd&#8221; fb_built=&#8221;1&#8243; _i=&#8221;1&#8243; _address=&#8221;1&#8243;][et_pb_row admin_label=&#8221;Our Catalog Area&#8221; _builder_version=&#8221;3.26.6&#8243; _i=&#8221;0&#8243; _address=&#8221;1.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.26.6&#8243; _i=&#8221;0&#8243; _address=&#8221;1.0.0&#8243;][et_pb_text admin_label=&#8221;Customer Service Title&#8221; _builder_version=&#8221;3.27.4&#8243; _i=&#8221;0&#8243; _address=&#8221;1.0.0.0&#8243;]<\/p><div id=\"river-3170111397\" class=\"river-content river-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-2343421198247212\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-2343421198247212\" \ndata-ad-slot=\"\" \ndata-ad-format=\"auto\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<h2>Customer Service<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;3.27.1&#8243; _i=&#8221;1&#8243; _address=&#8221;1.1&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.27.1&#8243; _i=&#8221;0&#8243; _address=&#8221;1.1.0&#8243;][et_pb_text admin_label=&#8221;Contacting Us&#8221; _builder_version=&#8221;3.27.4&#8243; link_option_url=&#8221;#contact&#8221; _i=&#8221;0&#8243; _address=&#8221;1.1.0.0&#8243;]<\/p>\n<h3>Contacting Us<\/h3>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;FAQs&#8221; _builder_version=&#8221;3.27.4&#8243; link_option_url=&#8221;#faq&#8221; _i=&#8221;1&#8243; _address=&#8221;1.1.0.1&#8243;]<\/p>\n<h4>FAQs<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.27.1&#8243; _i=&#8221;1&#8243; _address=&#8221;1.1.1&#8243;][et_pb_text admin_label=&#8221;My Account\/Signing In&#8221; _builder_version=&#8221;3.27.4&#8243; link_option_url=&#8221;#account&#8221; _i=&#8221;0&#8243; _address=&#8221;1.1.1.0&#8243;]<\/p>\n<h4>My Account\/Signing In<\/h4>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Our Policies&#8221; _builder_version=&#8221;3.27.4&#8243; link_option_url=&#8221;#policies&#8221; _i=&#8221;1&#8243; _address=&#8221;1.1.1.1&#8243;]<\/p>\n<h4>Our Policies<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.27.1&#8243; _i=&#8221;2&#8243; _address=&#8221;1.1.2&#8243;][et_pb_text admin_label=&#8221;Orders &#038; Reorders&#8221; _builder_version=&#8221;3.27.4&#8243; link_option_url=&#8221;#orders&#8221; _i=&#8221;0&#8243; _address=&#8221;1.1.2.0&#8243;]<\/p>\n<h4>Orders &amp; Reorders<\/h4>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Site Security&#8221; _builder_version=&#8221;3.27.4&#8243; link_option_url=&#8221;#security&#8221; _i=&#8221;1&#8243; _address=&#8221;1.1.2.1&#8243;]<\/p>\n<h4>Site Security<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.27.3&#8243; _i=&#8221;2&#8243; _address=&#8221;1.2&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.27.3&#8243; _i=&#8221;0&#8243; _address=&#8221;1.2.0&#8243;][et_pb_text admin_label=&#8221;Customer Service Details &#8221; _builder_version=&#8221;3.27.4&#8243; header_4_font=&#8221;|600|||||||&#8221; header_4_font_size=&#8221;22px&#8221; _i=&#8221;0&#8243; _address=&#8221;1.2.0.0&#8243;]<\/p>\n<p><a name=\"contact\"><\/a><\/p>\n<div>\u00a0<\/div>\n<h4>Contacting Us<\/h4>\n<ul>\n<li><strong>Where do I call for assistance?<\/strong><br \/>Our sales and service representatives are happy to assist you &#8211; simply call 1- 425-224-5064 Monday &#8211; Friday 7:00 AM &#8211; 7:00 PM PST. On Saturdays, our sales representatives are available to place orders from 8:00 AM &#8211; 4:30 PM PST.<\/li>\n<li><strong>Can I get a product sample?<\/strong><br \/>Many of our microgreen products are available as free samples to local restaurants. Samples are only available by completing a <a href=\"https:\/\/riverforkfarms.com\/fresh\/free-sample-request\/\">request form<\/a>. To make sure you get the sample you want, please include a specific product name if possible.<\/li>\n<li><strong>Send a comment or suggestion?<\/strong><br \/>Your comments are always welcome. If you have a positive online experience, we&#8217;d love to hear about it. If you&#8217;re disappointed in us, we truly appreciate suggestions on how to improve your experience.<a href=\"https:\/\/riverforkfarms.com\/fresh\/contact\/\">E-mail us<\/a> with your feedback. Or mail your comments to:\n<p>&nbsp;<\/p>\n<p><strong>River Fork Farms<\/strong><br \/>c\/o Customer Service<br \/>7829 SE Center Blvd. #175<br \/>Snoqualmie, WA 98065<\/p>\n<\/li>\n<\/ul>\n<p><a name=\"faq\"><\/a><\/p>\n<div>\u00a0<\/div>\n<h4>Frequently Asked Questions<\/h4>\n<ul>\n<li>View our <a href=\"https:\/\/riverforkfarms.com\/fresh\/faq\/\">FAQ<\/a> Page<\/li>\n<\/ul>\n<p><a name=\"account\"><\/a><\/p>\n<h4>My Account\/Signing In<\/h4>\n<ul>\n<li><strong>What if I forget my password?<\/strong><br \/>If you forget your password, go to the <a href=\"https:\/\/riverforkfarms.com\/fresh\/my-account\/\">Sign In<\/a> page and click our <strong>forgot your password?<\/strong> link for returning customers. After entering the email address associated with your account, you will receive an email with instructions on how to reset.<\/li>\n<li><strong>What are my payment options?<\/strong>Payments can be made by Direct Debit Billing or by Credit Card, payable in U.S. dollars. We accept Visa, Mastercard, and American Express. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure. For more about what we do to protect your transaction, see\u00a0 the Site Security secion of our <a href=\"https:\/\/riverforkfarms.com\/fresh\/privacy-policy\/\">Privacy Policy<\/a>.For your convenience, preferred credit card information can be kept on file in the &#8220;Payment Options&#8221; section of My Account. This allows you to order anytime you like, even if you don&#8217;t have your card handy.\u00a0<\/li>\n<\/ul>\n<p><a name=\"policies\"><\/a><\/p>\n<h4>Our Policies<\/h4>\n<ul>\n<li><a href=\"https:\/\/riverforkfarms.com\/fresh\/terms-of-use\/\">Terms of Use<\/a><\/li>\n<li><a href=\"https:\/\/riverforkfarms.com\/fresh\/privacy-policy\/\">Privacy Policy<\/a><\/li>\n<\/ul>\n<p><a name=\"orders\"><\/a><\/p>\n<h4>Orders &amp; Reorders<\/h4>\n<ul>\n<li><strong>Will I see my total cost before ordering?<\/strong><br \/>Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.<\/li>\n<li><strong>How do I reorder?<\/strong><br \/>It&#8217;s easy! Sign in to <a href=\"https:\/\/riverforkfarms.com\/fresh\/my-account\/\">My Account<\/a> and go to the &#8220;Order History&#8221; section. You&#8217;ll see the details of past orders, with a &#8220;Reorder Item&#8221; button next to each product. A helpful pop-over window will guide you through the rest of the reordering process. You can even update past preferences for your current reorder.<\/li>\n<li><strong>What if I&#8217;m not satisfied?<\/strong>River Fork Farms offers a 100% Satisfaction Guarantee. If you&#8217;re not completely satisfied with any product for any reason, we will give you a full credit, replacement or refund, including any shipping charges you have paid. This guarantee is limited to the stated shelf life of the product.<\/li>\n<\/ul>\n<p><a name=\"security\"><\/a><\/p>\n<h4>Site Security<\/h4>\n<ul>\n<li><strong>Are my online orders secure?<\/strong><br \/>Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. View the Site Security section of our <a href=\"https:\/\/riverforkfarms.com\/fresh\/privacy-policy\/\">Privacy Policy<\/a> page for details.<\/li>\n<li><strong>What do you do with my information?<\/strong>River Fork Farms has a long history of recognizing and protecting the privacy of consumers, and we&#8217;re committed to protecting your privacy. To learn more, see our <a href=\"https:\/\/riverforkfarms.com\/fresh\/privacy-policy\/\">Privacy Policy<\/a>.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Our Catalog Form Section&#8221; _builder_version=&#8221;3.26.6&#8243; fb_built=&#8221;1&#8243; _i=&#8221;2&#8243; _address=&#8221;2&#8243;][et_pb_row admin_label=&#8221;Our Catalog Form Area&#8221; _builder_version=&#8221;3.26.6&#8243; _i=&#8221;0&#8243; _address=&#8221;2.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.26.6&#8243; _i=&#8221;0&#8243; _address=&#8221;2.0.0&#8243;][et_pb_text admin_label=&#8221;Customer Service Text&#8221; _builder_version=&#8221;3.27.4&#8243; _i=&#8221;0&#8243; _address=&#8221;2.0.0.0&#8243;]Customer Service info[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Fresh Sheet ver 2. 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On Saturdays, our sales representatives are available to place orders from 8:00 AM &#8211; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-883","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service - River Fork Farms<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/riverforkfarms.com\/fresh\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - River Fork Farms\" \/>\n<meta property=\"og:description\" content=\"Customer ServiceContacting UsFAQsMy Account\/Signing InOur PoliciesOrders &amp; ReordersSite Security \u00a0 Contacting Us Where do I call for assistance?Our sales and service representatives are happy to assist you - simply call 1- 425-224-5064 Monday - Friday 7:00 AM - 7:00 PM PST. 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