Customer Service

Contacting Us

• Where do I call for assistance?
  Our sales and service representatives are happy to assist you – simply call 1- 425-224-5064 Monday – Friday 7:00 AM – 7:00 PM PST. On Saturdays, our sales representatives are available to place orders from 8:00 AM – 4:30 PM PST.
• Can I get a product sample?
  Many of our microgreen products are available as free samples to local restaurants. Samples are only available by completing a request form. To make sure you get the sample you want, please include a specific product name if possible.
• Send a comment or suggestion?
  Your comments are always welcome. If you have a positive online experience, we’d love to hear about it. If you’re disappointed in us, we truly appreciate suggestions on how to improve your experience.E-mail us with your feedback. Or mail your comments to:

   

  River Fork Farms
  c/o Customer Service
  7829 SE Center Blvd. #175
  Snoqualmie, WA 98065

Frequently Asked Questions

• View our FAQ Page

My Account/Signing In

• What if I forget my password?
  If you forget your password, go to the Sign In page and click our forgot your password? link for returning customers. After entering the email address associated with your account, you will receive an email with instructions on how to reset.
• What are my payment options?Payments can be made by Direct Debit Billing or by Credit Card, payable in U.S. dollars. We accept Visa, Mastercard, and American Express. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure. For more about what we do to protect your transaction, see  the Site Security secion of our Privacy Policy.For your convenience, preferred credit card information can be kept on file in the “Payment Options” section of My Account. This allows you to order anytime you like, even if you don’t have your card handy. 

Our Policies

• Terms of Use
• Privacy Policy

Orders & Reorders

• Will I see my total cost before ordering?
  Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.
• How do I reorder?
  It’s easy! Sign in to My Account and go to the “Order History” section. You’ll see the details of past orders, with a “Reorder Item” button next to each product. A helpful pop-over window will guide you through the rest of the reordering process. You can even update past preferences for your current reorder.
• What if I’m not satisfied?River Fork Farms offers a 100% Satisfaction Guarantee. If you’re not completely satisfied with any product for any reason, we will give you a full credit, replacement or refund, including any shipping charges you have paid. This guarantee is limited to the stated shelf life of the product.

Site Security

• Are my online orders secure?
  Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. View the Site Security section of our Privacy Policy page for details.
• What do you do with my information?River Fork Farms has a long history of recognizing and protecting the privacy of consumers, and we’re committed to protecting your privacy. To learn more, see our Privacy Policy.